Privacy Policy

MINC Loans (Pty) Ltd ("MINC", "we", "us", or "our"), registration number 2017/539456/07, is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and all applicable South African data protection legislation.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, apply for our products, or engage with our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information you provide directly:

• Identity information: full name, South African ID number, date of birth
• Contact information: mobile number, email address, physical address
• Employment information: employer name, employment period, net salary, payday date
• Banking information: bank name, account details (for loan disbursement purposes)
• Supporting documents: ID copy, payslip, bank statements

Information collected automatically:

• Website usage data via analytics tools (Google Analytics)
• Device information, IP address, browser type
• Pages visited and interaction data

We use your personal information for the following purposes:

• Processing loan applications and funeral cover applications
• Conducting credit checks and affordability assessments as required by the National Credit Act
• Verifying your identity and preventing fraud
• Communicating with you about your application status
• Providing customer support through our Client Experience Desk
• Complying with regulatory and legal obligations
• Improving our products and services
• Sending transactional communications (application confirmations, status updates)

We process your personal information on the following lawful bases:

• Consent: Where you have given explicit consent for processing (e.g., POPIA consent on application forms)
• Contractual necessity: To fulfil our obligations under a financial services agreement
• Legal obligation: To comply with the National Credit Act, FSCA requirements, and other applicable laws
• Legitimate interests: For fraud prevention, security, and improving our services

We may share your personal information with:

• Credit bureaus: For credit checks as required by the NCA (with your explicit consent)
• Structured Risk Solutions (Pty) Ltd (FSP 50618): Our funeral cover underwriter, for policy processing
• Structured Administration Services: Our FSP licensor, as required for compliance
• Service providers: Technology and communication service providers operating under data processing agreements
• Regulatory authorities: The NCR, FSCA, or other authorities as required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

You have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request correction of inaccurate or outdated information
• Right to deletion: Request deletion of your personal information (subject to legal retention requirements)
• Right to object: Object to processing for direct marketing purposes
• Right to data portability: Receive your data in a structured, commonly used format
• Right to lodge a complaint: Lodge a complaint with the Information Regulator of South Africa

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, destruction, or alteration, including:

• SSL/TLS encryption for all data transmission
• Secure cloud infrastructure with row-level access controls
• Role-based access control limiting staff access to information on a need-to-know basis
• Audit logging of all significant data access and modifications

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, and in accordance with applicable legal requirements:

• Loan applications: 5 years after the loan is settled or application is declined (NCA requirement)
• Funeral cover records: Duration of the policy plus 5 years
• Customer service records: 3 years from date of interaction
• Financial records: 7 years as required by SARS

To exercise your rights or for any privacy-related enquiries, please contact our Information Officer:

You also have the right to lodge a complaint with the Information Regulator of South Africa at inforeg.org.za.